Verbal and Non Verbal Communication

 What is Communication 

Communication is the process of transmitting ideas , information and attitudes from the source to a receiver for the purpose of influencing with intent.

      Sender ---(Message)--- Reciever 

  According to usage of words communication can be divided into 2 parts,

 

01. Verbal Communication  (using words)

02.Non - Verbal Communication (Not using word)

Verbal Communication

Verbal communication refers to the sharing of ideas through the spoken and written word, and humans use it to interact with one another.

Verbal communication take place through face to face conversation , group, discussion ,interview , call  , email etc..

Verbal communication is important to infrom other of our needs or to impart knowledge to disseminate useful and information .It clarifies misunderstanding and provides missing information .

There are two type of verbal  communication , 

01 .Oral Communication 

02.Written  Communication 

01. Oral Communication ...

Oral communication is the process of verbally transmitting information and ideas from one individual or group to another.

Example :

• Face-to-face conversations.

• Interview 

• Business Meeting 

• Presention 

• Conference Call

02.Written Communication ..

Written Communication involves passing information by sending a message  on paper using a pen or in a digital form such as email.

Example :

• Memos

• Emails

• Fax

• SMS

• Report 

• Blogs

• Telegram 

Characteristics of verbal communication ..

• Involves spoken or written word.

•Provides precise and detailed information 

•Allows for immediate and direct feedback 

•Influenced by language and dialect 

•Suitable for conveying complex ideas

Advantage ...

• Conveying accurate and clear information 

•Make immediate impact 

•It is very fact and non expensive 

• Help us to foster better  relationship with your co- workers and friends.

Disadvantage ...

•A word once uttered is can't be taken back

•It can be forgotten easily 

•There is no legal evidence of oral communication 

Non -Verbal Communication

Nonverbal communication is the transmission of messages or signals through a nonverbal platform such as eye contact, body language, social distance, touch, voice, physical environments/appearance, and use of objects.

Type of Non -verbal communication ..

01. Facial  Experience 

02. Gestures

03. Body Language and Postures

04. Eye Contacts 

05. Paralinguistic

06. Proxemics

01.Facial Experience 

A facial expresses emotion through muscles in the face.  Facial expressions can help us convey happiness ,fear,anger or disgust.

02.Gestures 

Gestures involves moving the body , hands of face when communicating . Gestures and their meaning can very in different culture .

03.Body language and Postures

Body language and postures can tell us how someone is feeling .

 Example :  Leg - crossed  posture is known as a posture of defensive .

04. Eye  contact 

Consider maintaining eye contact with our audience or the person speaking to us to indicate a keen interest .

05.Paralinguistics

It means the tone , loudness , pitch ,tempo and accent of your voice when you speak .

06. Proxemics 

It means the distance between you and the person with whom you are communicting.

Characteristics of Non - Verbal Communication ...

• Involves gestures, body language , facial expressions and visual aids.

• Provides emotional  depth and context to message .

•  Feedback is often subtle ,indirect or delayed 

•  Can have cultural universality in some expressions.

Advantage ...

• Helps to communication with someone who is hard of hearing or deaf.

• Helps  to communicate with silent zones.

• Helps us to communicate with a distant person .

• Culturally determined 

• Captures feelings and emotions 

Disadvantage ...

• Cannot  be used as public tool of communication .

• Cannot create an impression  upon people/ listeners .

• Misperception of body language or gestures.